Online Payment, Cancellations and Refund Policy

Terms and Conditions

Strategic Grants processes online transactions, for GEM Local subscriptions and grants training (including webinars and workshops), using Stripe.

Stripe is a Payment Card Industry Data Security Standard (PCI DSS) compliant payment gateway.

Unless otherwise stated, payments processed through Strategic Grants’ New Zealand website (www.strategicgrants.co.nz) are in New Zealand dollars.

Online Registration

After registering online for GEM Local, a grants workshop or a webinar, you will receive an email confirmation from containing your registration details. We will normally confirm receipt of your registration within a few minutes of ordering. Please refer to the section below that is relevant to the service you are accessing.

Pre-Recorded Webinars

While registering and paying online, you will be prompted to create your username and password to access the pre-recorded webinar. Once logged in you will be able to view the pre-recorded webinar immediately or at a later time of your choosing.

If you have questions regarding your registration for a webinar please contact us at [email protected].

Workshops

You will be contacted again by email 1 – 5 business days before the event, with final confirmation of the details.

If you have questions regarding your registration for a workshop, please contact us at [email protected]

GEM Local

While registering and paying online, you will be prompted to create your username and password to access GEM Local. Your access will commence immediately and continue for the selected length of your subscription (three, six or 12 months), at which time you will be prompted to renew.

GEM Local payments are billed in the currency of the country in which the organisation is based, i.e. New Zealand based organisations registering for GEM Local will be billed in New Zealand dollars.

If you have questions regarding your registration for GEM Local, please contact us at [email protected].

Cancellations and Refunds

Webinars

Strategic Grants does not accept cancellations or make refunds for webinars once payment has been processed.

You will have 30 days to view the webinar content. If you are unable to access the content in that time due to a problem with Strategic Grants’ website, you will be provided with another 30 days’ access once the issue is resolved. Call Strategic Grants on 09 801 0433 (New Zealand) to resolve access issues.

Workshops

If attendance is cancelled in writing more than five business days before the event, the registration fee will be refunded, less an administration fee of $50 (in the currency of the original transaction).

Refunds are not available if cancellations are made less than five business days before the event, but registrations may be transferred to a colleague or to a later event at no cost. Please contact us at [email protected] if you need to cancel or transfer your registration.

While it’s unlikely to happen, we reserve the right to cancel or reschedule a workshop/event due to low enrolment, presenter illness or other circumstances. If the event is cancelled, participants will receive a full refund of their registration fee. If the event is rescheduled, participants will have the option of attending the rescheduled event or receiving a full refund.

GEM Local

You may choose not to renew your GEM Local subscription at the end of any subscription period (three, six or 12 months, depending on your selection). 

Security

All online credit card transactions performed on the Strategic Grants website, using the Stripe payment gateway, are secured payments.

The following security measures are applied to these payments:

Strategic Grants Privacy Policy

For details of our Privacy Policy please click here.